Refund policy

Returns & Refunds Policy

Due to the nature of the products we carry, Amboy generally does not accept returns or exchanges for reasons of customer preference.

【Defective or Incorrect Items】

If you receive an incorrect item or an item with a significant defect that was not described before purchase, please contact us within 3 days of delivery.

After reviewing the condition of the item and your order details, we will advise you regarding an exchange, return, or refund.

If replacement stock is available, we will generally offer an exchange. If a replacement is not available, we will arrange a return and refund where appropriate.

【Size Exchanges】

For orders shipped within Japan, a one-time size exchange may be accepted if the item is unused, remains in resalable condition, and replacement stock is available.

Please contact us within 3 days of delivery before returning any item for a size exchange.

Return shipping and reshipping costs for a size exchange are generally the responsibility of the customer.

Size exchanges may not be available depending on the condition of the item or stock availability.

【Items Not Eligible for Return or Exchange】

Returns or exchanges cannot be accepted in the following cases:

  • More than 3 days have passed since delivery
  • The item has been worn or used
  • The item has been stained, damaged, altered, or affected by odors while in the customer's possession
  • Tags, accessories, packaging, boxes, or other included items are missing or damaged
  • The item has been hemmed, altered, repaired, customized, or otherwise modified
  • The item is made-to-order, special-order, pre-order, or otherwise marked as non-returnable on the product page
  • We determine that the item is no longer suitable for resale

【International Orders】

International orders are generally not eligible for returns or exchanges due to sizing, personal preference, ordering mistakes, or other customer-related reasons.

Please carefully review the product description, measurements, size information, materials, condition, and product images before placing your order.

If you receive an incorrect item or an item with a significant defect that was not described before purchase, please contact us within 3 days of delivery.

【Refunds】

If a return and refund are approved, the refund will generally be issued through the original payment method after we receive and inspect the returned item.

Depending on the payment provider or card issuer, it may take additional time for the refund to appear in your account.

Shipping charges, customs duties, import taxes, VAT, customs clearance fees, and other charges incurred due to the customer's circumstances are generally non-refundable.

【Contact】

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Email: info@route66amboy.jp